Our refund policy lasts fourteen days, after which we cannot offer you a refund or exchange. Eligible returns must be unused, and in the same condition, you received them.
These goods are exempt from being returned/refunded:
• Sale items
• Sananga Eyedrops
• Kambo Sticks or Powder
• Shipping Costs
To begin your return, please email rilee@shamanicsupply with your order number.
Your refund will be processed and credited to your original payment method within seven days. If you paid using Venmo, your refund amount would be less 1.9% + $0.10. (This is the non-refundable Venmo fee that we incurred to receive your money).
Late or missing refunds
If you haven’t received your refund after seven days of issue, first recheck with your bank or credit card company. It may take some time to appear on your statement.
To return your order, please repackage it and send it to:
Shamanic Supply RETURNS, P.O. Box 1248, Vallecitos, NM 87581
You will be responsible for the shipping costs of returning the item(s). The original shipping costs are also non-refundable. If you are shipping an item over $50, please consider purchasing additional shipping insurance. We are not responsible for lost or stolen items.