SHIPPING INFORMATION

Orders receive same-day shipping Monday through Friday when placed before 11 am CST. Orders placed after 11 am CST are shipped the next day. Orders placed after 11 am CST on Fridays will ship the following Monday. Special Note: Orders containing Sananga are shipped Monday through Thursday to avoid the weekend.

Free Shipping

DOMESTIC ORDERS: FREE USPS Priority shipping over $135.

INTERNATIONAL: FREE USPS International First Class shipping over $285.

Shipping Updates / Tracking

Once your items have shipped you'll receive a tracking number. We suggest you signup for notifications at USPS.


IMPORTANT: If you experience a delay or delivery problem, the first step is to contact USPS. Often it is easier to visit your local post office and ask them directly. USPS has hand scanners that record the GPS location of each delivery, so if your package status indicates it is delivered and you cannot locate it, please ask for the GPS information at your post office. Often it turns out packages are left in an unusual place or with a neighbor.

Customs Inspection 

If your package is subject to a customs inspection, it may be delayed or seized. Shamanic Supply offers no compensation for seized packages. We suggest that you carefully check the rules about importing our products into your country before purchasing.

Incorrect Address

We send orders to the address you provide on your customer account and cannot be held responsible for incorrect addresses.  If your package is lost due to a bad address this is your responsilbity.  If the package is returned to us, we will happily send it back out to you if you cover the shipping costs.

Theft

Once your items have shipped, Shamanic Supply, LLC is not responsible for any loss due to theft. In the event of theft (in transit or from your doorstep), file a police report, then file a claim with USPS or your payment provider, e.g., PayPal. Your USPS shipment comes with $50 in insurance; if you require additional insurance, don't hesitate to contact us after you have checked out.