SHIPPING INFORMATION

Orders receive same-day shipping Monday through Friday when placed before 11 am CST. Orders placed after 11 am CST are shipped the next day. Orders placed after 11 am CST on Fridays will ship the following Monday. Special Note: Orders containing Sananga are shipped Monday through Thursday to avoid the weekend.

Free Shipping

DOMESTIC ORDERS: FREE USPS Priority shipping over $135.

INTERNATIONAL: FREE USPS International First Class shipping over $285.

Shipping Updates / Tracking

Once your items have shipped you'll receive an order confirmation email with a tracking number. We suggest you signup for notifications at USPS. If you cannot find your order confirmation email with tracking number, please check your spam folders.


IMPORTANT: If you experience a delay or delivery problem, the first step is to contact USPS. Often it is easier to visit your local post office and ask them directly. USPS has hand scanners that record the GPS location of each delivery, so if your package status indicates it is delivered and you cannot locate it, please ask for the GPS information at your post office. Often it turns out packages are left in an unusual place or with a neighbor.

Customs Inspection 

If your package is subject to a customs inspection, it may be delayed or seized. Shamanic Supply offers no compensation for seized packages. We suggest that you carefully check the rules about importing our products into your country before purchasing.

Incorrect Address

We send orders to the address you provide on your customer account and cannot be held responsible for incorrect addresses.  If your package is lost due to a bad address this is your responsilbity.  If the package is returned to us, we will happily send it back out to you if you cover the shipping costs.

SHIPPING INSURANCE

Green Shipping Protection™️ by Corso

Green Shipping Protection is selected by default when you check out. If you untick the Green Shipping Protection box, your package will default to the carrier's insurance, which is just $50 of coverage in the case of USPS. It often takes time to receive money back from USPS, and sometimes claims are denied for odd reasons.

Green Shipping Protection will cover your package if stolen, lost, damaged, and suffers carrier mishandling to its total value, with no questions asked

Reach out to Corso's customer service for assistance in replacing your order. You may contact them via live chat at reorder.corso.com or email at support@corso.com. Corso will need your order number and email address when placing the order. You will find your order number in your order confirmation email. Shamanic Supply LLC will reject reorder submissions if they do not follow Corso's Terms and Conditions.

Shipping Insurance for orders over $600

Corso's Green Shipping Protection is unavailable if your order value is over $600. In this case, please contact rilee@shamanicsupply.com for an alternative insurance quote. We prefer not to send out high-value orders unless they are insured.

Liability

Shamanic Supply, LLC is exempt from liability for lost, stolen, or damaged packages and those which suffered carrier mishandling if the customer opts out of the Green Shipping Protection™️ or does not buy additional insurance.